A grandmother bit into her sausage and egg McMuffin from McDonald’s and found a metal screw inside. Check out the photos of the screw inside the McMuffin in the gallery and read more on the story below!
Donna Savigar, 45, ordered a breakfast McMuffin from a McDonald’s branch in Newcastle. She bit into her sausage and egg McMuffin and found a metal screw inside it. She and her daughter are now ‘outraged’ after staff did not offer her a refund. The 45-year-old was three-quarters of the way through her sandwich when she felt a metal crunch between her teeth and she spat out a screw. Donna’s daughter, Dayna Bennett, 20, complained about the dangerous nail, but staff said they could only make her a fresh one. Donna said, “I could have ended up choking to death, imagine if it had happened to a child…A child would start choking and you wouldn’t know what to do because you certainly wouldn’t be expecting them to have swallowed a screw in the middle of McDonald’s…I don’t see why they don’t just pay up. All I was looking for was a refund.”
She said she complained to headquarters but couldn’t receive a refund until they had done a thorough investigation. She states, “They need to train staff to deal with that sort of situation. A manager needs to come over and deal with it…We weren’t offered a refund and we weren’t even told how we could go about complaining to McDonald’s about it, we had to Google that for ourselves” Her daughter Dayna says, “We had gone in for a quick breakfast because we were going out shopping for the day. Mum was eating her McMuffin and then started making a funny face and then spat out the nail…I took a picture straight away so no one could say we had planted it there and then took the McMuffin back to the counter…They just took it away, I don’t know what they did with it. Then they just asked if we wanted a fresh one…I said no and went back over to my mum. I couldn’t believe they hadn’t offered us a refund, but we didn’t go and ask again because we just wanted to get out of there by that point.’I’ve never been to McDonald’s before and I won’t be going back.”
McDonald’s confirmed they are investigating and a spokesman said, ‘We are sorry for Ms Bennett’s experience when visiting our restaurant…Food safety and quality are our highest priority and both our restaurants and our suppliers place great emphasis on quality control and follow rigorous standards in order to avoid imperfections in our products…An investigation is underway following the reporting of this incident and our Customer Service department will be in touch with Ms Bennett to keep her updated.”
Check out photos of the screw in the McMuffin and more in the gallery!
