An United Airlines flight left passengers stranded for two whole days due to a few broken toilets. The flight was headed to Shanghai from San Francisco when it had to be diverted because there weren’t enough working toilets on the plane. The flight landed in Anchorage, Alaska and stayed there for two days. During the fiasco, passengers were given food and hotel vouchers before boarding another plane that had issues as well. Read more below.
A 13-hour flight from San Francisco to Shanghai is no commuter hop, but the 262 passengers on a United Airlines flight were ready for that. Instead, they were stranded in Anchorage, Alaska, for two days.
Flight 857 diverted to the nearest airport – Anchorage – when several lavatories were found to be inoperable about three hours after the flight’s 2 p.m. Sunday departure from San Francisco, United spokesman Charles Hobart said.
The airline handed out hotel and meal vouchers, but with only a handful of employees to handle the task, it took several hours, the newspaper reported.
“It was 10 or 11 p.m. before we had the meal vouchers,” said passenger Chen Chang of Fremont, Calif. “Everything was closed.”
Passenger Camille Chen said hotels wanted credit cards for check-in, and a number of passengers traveling back to China didn’t have those.
United brought in another plane Monday, and passengers boarded, but that plane also had problems. Passengers finally took off Tuesday afternoon on a third Boeing 777.
United will be “fully refunding everyone’s tickets,” Hobart said. The airline was talking with passengers about additional compensation, he added.
“If we’d known we’d be here this long, we might have done some sightseeing,” said Tammy Harmon of Cupertino, Calif., taking a look at Anchorage’s blue skies and snow-covered Chugach Mountains.
