After a successful round of beta testing, Ford is ready to put you in touch with a live operator by way of its Sync Services system. Should you feel the need to speak to an actual person, Ford will put you in touch with an operator who is standing by, as it will henceforth be included as a standard feature in Sync’s suite of functions.

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Live operators can assist with turn-by-turn direction while also sending any relevant information about your destination to your phone. According to Ford, relaying the live information will help drivers keep their eyes on the road while the person on the other end does the data digging. Customers who are new to Sync will receive 60 complimentary sessions, while current Sync customers will receive a set number of complimentary sessions based on how much time is remaining on their agreement.
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