Do you demand satisfaction? No, not the glove to the face brand, but the type of satisfaction that makes you proud to own the car in your driveway. AutoPacific has done some research to determine which automakers are the doing the best job of keeping customers happy. The results are in for the 2011 Vehicle Satisfaction Awards (VSA), and you may be a wee bit surprise to learn that Lincoln and Chrysler have taken top honors.
Lincoln has earned the award for Highest Satisfaction Premium Brand. Chrysler earns the nod for Highest Satisfaction Popular Brand. Each automaker also earned specific shout-outs for certain vehicles. The Lincoln MKZ was given a VSA in the Luxury Midsize and Hybrid categories, while the MKT nabbed a VSA in the Premium Luxury Crossover SUV spot. Chrysler’s Jeep Grand Cherokee earned the Premium Midsize SUV VSA, and the Chrysler Town & Country was given the Minivan VSA.
The top individual nameplates were the Cadillac Escalade (truck) and Mercedes-Benz S-Class (car).
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